Quality Policy
Compliance with ISO 9001:2015 & 17100:2015
Quality goals
AMVN provides language services with the desire to help customers deliver accurate, effective, target market-oriented messages. We earn our customers’ satisfaction with professional services by a pool of professional linguists, high quality products and we strive to present ourselves as a business with integrity. To achieve all of those goals, we gradually improve our quality management system, recruit talented resources and deliver tailored trainings to equip our resources with desirable professional skills.
Challenges
Providing high-quality translation services to all customers at the same time is a real challenge, especially for new customers. We will initially build dedicated teams and design processes to deliver consistent quality language products. Our work quality improves swiftly through learning and seeking inspiration from our customers and our deeply knowledgeable experts to achieve perfection. We have attained significant achievement with that strategy, and our customers have also gained significant benefits from our exceptional language products.
We are also strictly concerned about accumulation of traditional values, experience and knowledge. We have achieved success from that strategy, and our customers have also benefited greatly from our excellent language products.
How is the quality at each level different?
We create our language products from human intelligence.
What You Can Expect From AM Vietnam
Human translations
Short turn-around services, usually within 24 hours
Approval & Rejection
Depending on the volume and service selected, the customer will have 60 to 120 hours to review the language products before approval. After such time limit, the translations will be deemed to be automatically approved if no comments are received from the customer. If the customer finds any quality issues in the products or services, the customer is entitled to request AM to make any necessary revisions. If it is proven that the issues cannot be resolved or are not resolved satisfactorily in a reasonable manner, the customer may reject the translation products and request a partial or full refund of the paid service fees or ask AM to re-assign a more experienced team. No additional costs will be charged by AM in this case.
Resources & Confidentiality
Prohibited content
We have the right to refuse or stop providing services if we become aware that the content provided by the customer is prohibited under local regulations. We will then trigger a special process for return or destruction of the prohibited contents depending on the severity. We may also be required by authorities to submit information for investigation purposes. In this case, AM Vietnam is not obligated to reimburse or refund the related paid costs. Customers will still have to pay for the work that have been done by us even though the product is not delivered.
Claims & Warranty
Customers are strongly encouraged to contact us on any claims that may arise. All complaints should be sent to claim@amvietnam.com. We will carefully review and provide customers with satisfactory answers/solutions. Customers also have the right to request us for enforcement of the warranty for any findings of non-conformity within 2 months from the date of acceptance and delivery. We will then take appropriate solutions to ensure the best interests of customers. No additional costs shall be charged in this case.
Early flag-up
Currently applicable standards
ISO 9001:2015 — Quality management systems (Providing of Language Services (Translation, Interpretation, Content Transformation) — CERTIFIED BY BRITISH STANDARD INSTITUDE
ISO 18587:2017 Translation services — Post-editing of machine translation output — ON-GOING